FAQs
Q. Do you ship worldwide?
A. Yes we do, we ship worldwide!
Q. Is there any delivery guarantees? What if my order does not arrive?
A. Yes. If 60 days have gone by with no updates from the provided tracking, please email us vinternapparel@gmail.com with your order number. We will send out a replacement or a full refund of your purchase.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in Guangzhou worldwide. They currently have offices in Beijing, Guangzhou, San Francisco, Philadelphia and Dubai and more to come in the future.
Q. How long will it take for my items to arrive?
A. On average, it will take 3-7 business days to process the order, then once shipped and tracking number received, it should be delivered in 5-10 business
Q. How long will it take to receive a tracking number?
A. It will take about 3-7 business days.
Q. Why is my tracking number stuck and not updating?
A. Seeing it says “Pre Transit” or stuck for a while is totally normal and a part of the process. This happens to everyone, so please do not worry! You will receive your order within the shipping timeframe you selected.
Q. Which currency will I be charged in?
A. We process all orders in CAD.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. If you do not see it still, please check your spam folders.
Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent to us by email
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. You will not be charged for duties. We declare the value at a low price so we can help you guys avoid paying extra money for duties.
Our Story
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JJ's Story
In 2019, I began what was one of the toughest battles & hardest periods of my life. I was depressed and in a very poor place. My mental health was deteriorating and I was too ashamed to look for help elsewhere. What had gotten me through a large portion of the next few of years of my life was the art of simply creating; whether it was photography, videography, digital art, or design - these all helped me cope with my battle with ADHD, anxiety, and depression and led me to where I am today.
By the time Canadians reach 40 years of age, 1 in 2 have - or have had - a mental illness. Mental health is just as important as physical health. We're committed to breaking down the stigma surrounding mental health and raising awareness about the importance of seeking help. And while your support will not only directly help charities and non-profit organizations provide vital resources and support to those in need, we also aim to create a community of people who are dedicated to breaking down the stigma and supporting those who are struggling.
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Ray's Story
In 2021, I lost my mother to stage 4 lung cancer. It was a difficult time for me, and her passing had a significant impact on my mental health. During those sleepless nights, I found solace in anime, which helped me cope with my emotions and provided a source of comfort. I am grateful for this form of entertainment, which allowed me to escape and find some peace during a challenging time. Although the loss of a loved one is never easy, it's important to take care of oneself and find healthy ways to deal with grief.
Cancer is a devastating disease that affects millions of people worldwide. Despite advances in treatments, there is still much to be done to combat this disease. Donating to cancer research is a crucial step in advancing our understanding and development of more effective treatments. With your support, researchers can explore new therapies and technologies that have the potential to transform cancer treatment and improve the lives of those impacted by the disease. Every bit of support, no matter how small, can make a significant difference in the fight against cancer.