Refund Policy

Are there any delivery guarantees?

Yes. If 60 days have gone by with no updates from the provided tracking, please email us vinternapparel@gmail.com with your order number. We will send out a replacement or a full refund of your purchase.

Returns

We do accept returns or refunds. Please contact us to get the process started.

You will be responsible for paying for your own shipping costs for returning your item. Otherwise, it is free return if you received the wrong order/defect order.

Please do not send your purchase back to the manufacturer.

IF ANY PACKAGES NEVER ARRIVE WE ARE NOT RESPONSIBLE AND DO NOT REFUND YOUR ORDER. SHIPPING LABELS ARE COPY-PASTED FROM YOUR INPUT SO IF YOU INPUT YOUR LOCATION CORRECTLY THIS WILL NOT BE AN ISSUE.

ORDER CHANGES OR CANCELLATION

Orders are automatically processed within 24 hours of your order. Please make sure your order is correct and want it before you hit the submit button.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at vinternapparel@gmail.com.

Shipping
To return your product, you should contact us at vinternapparel@gmail.com for more information.

You will be responsible for paying for your own shipping costs for returning your item. Otherwise, it is a free return if you received the wrong order/defect order.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Our Story

  • JJ's Story

    In 2019, I began what was one of the toughest battles & hardest periods of my life. I was depressed and in a very poor place. My mental health was deteriorating and I was too ashamed to look for help elsewhere. What had gotten me through a large portion of the next few of years of my life was the art of simply creating; whether it was photography, videography, digital art, or design - these all helped me cope with my battle with ADHD, anxiety, and depression and led me to where I am today.

    By the time Canadians reach 40 years of age, 1 in 2 have - or have had - a mental illness. Mental health is just as important as physical health. We're committed to breaking down the stigma surrounding mental health and raising awareness about the importance of seeking help. And while your support will not only directly help charities and non-profit organizations provide vital resources and support to those in need, we also aim to create a community of people who are dedicated to breaking down the stigma and supporting those who are struggling.

  • Ray's Story

    In 2021, I lost my mother to stage 4 lung cancer. It was a difficult time for me, and her passing had a significant impact on my mental health. During those sleepless nights, I found solace in anime, which helped me cope with my emotions and provided a source of comfort. I am grateful for this form of entertainment, which allowed me to escape and find some peace during a challenging time. Although the loss of a loved one is never easy, it's important to take care of oneself and find healthy ways to deal with grief.

    Cancer is a devastating disease that affects millions of people worldwide. Despite advances in treatments, there is still much to be done to combat this disease. Donating to cancer research is a crucial step in advancing our understanding and development of more effective treatments. With your support, researchers can explore new therapies and technologies that have the potential to transform cancer treatment and improve the lives of those impacted by the disease. Every bit of support, no matter how small, can make a significant difference in the fight against cancer.